This website is run by Trafford Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Pre-recorded videos may not have transcripts, audio descriptions or captions.
- Some PDF documents may not be fully accessible.
- The online booking pages of our website are operated by a third-party supplier (Spektrix) and you may find navigating these pages difficult depending on their level of web accessibility.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact [email protected].
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact [email protected]. There may be a delay in receiving other formats as these are created when they're requested.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Trafford Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
NON-ACCESSIBLE CONTENT
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations
- Pre-recorded videos may not have transcripts, audio descriptions or captions, so the information in them isn’t available to people who cannot see or hear the video content. This doesn’t meet WCAG 2.2 Success Criteria 1.2.
- Many of our videos are provided by third-parties and Waterside do not have control over the accessibility of these video files.
- Where new videos are created by Waterside we will meet accessibility standards or ensure that equivalent information contained within the video is presented in an alternative accessible format.
- Some PDF documents may not be fully accessible. This doesn't meet WCAG 2.2 Success Criteria 4.1.2.
- For PDF documents provided by third-parties, or old PDF documents where we do not have the original source document, Waterside are unable to create accessible versions of these PDF files.
- Where new PDF documents are created by Waterside we will meet accessibility standards.
Preparation of this accessibility statement
This statement was prepared on 21 July 2025. It was last reviewed on 21 July 2025.
This website was last tested on 21 July 2025 against the WCAG 2.2 AA standard.
The test was carried out by Waterside. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.